Return Policy
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 7 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if replacement is not available. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip).
On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. Please include the following with your return:
- Your mailing address
- Your phone number
- Order confirmation number
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Mail to:
Insictech Musicland Sdn Bhd
No.1, Jalan Indah 16,
Taman Cheras Indah,
56100 Kuala Lumpur.
Once your return has been received by us, please allow 3-4 weeks for your return to be processed.
Non-Returnable Items
Unfortunately, we cannot accept returns on the following items:
- Any item that has obvious signs of used and scratches
- Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless of it is defective
- Downloadable media or software products
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any product missing the serial number